I recently bought a pair of granimal pants for my daughter at walmart. The seam came apart the first time i washed them she hadn't even got to put them on yet. I was a bit upset that they fell apart and wasn't planning on buying any more Granimal Products. I decided to contact customer service about the problem. They were very polite and wanted to know the UPC number from the item that I had the problem with. I then received a note back saying they were going to send me a replacement item and ask what size and color I would like. I replied back that a 3t was the size I had bought and they had been a pair of grey pants. About a week later I received a package in the mail Containing not one pair of pants that i thought I was getting But three Complete Outfits. I am completely impressed with the company they not only had great customer service but they stood by there product and sent me sent me a bonus for the trouble. I can now say I will be continuing to buy Granimal products.
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Following back. I also contact companies if I have a problem with their product and if they are not responsive I no longer buy from them. So glad you received great customer service.
ReplyDeleteGreat review and I'm following you as Sonya. I hope you'll stop by mine and follow me- http://sonyashappenings.com
ReplyDeleteI've bought Garanimals for my son and never had a problem. I'm glad they fixed the problem and were so generous!
ReplyDeleteI'm a new follower!
Julie, thank you so much for taking the time to recognize our commitment to fine customer service. We take the quality of our products very seriously and will always go the extra mile to make sure a customer is both heard and satisfied in the unfortunate event that there is an issue.
ReplyDeleteEnjoy your new Garanimals and thank you for being a loyal customer.