I recently bought a pair of granimal pants for my daughter at walmart. The seam came apart the first time i washed them she hadn't even got to put them on yet. I was a bit upset that they fell apart and wasn't planning on buying any more Granimal Products. I decided to contact customer service about the problem. They were very polite and wanted to know the UPC number from the item that I had the problem with. I then received a note back saying they were going to send me a replacement item and ask what size and color I would like. I replied back that a 3t was the size I had bought and they had been a pair of grey pants. About a week later I received a package in the mail Containing not one pair of pants that i thought I was getting But three Complete Outfits. I am completely impressed with the company they not only had great customer service but they stood by there product and sent me sent me a bonus for the trouble. I can now say I will be continuing to buy Granimal products.
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